Technical Assistance
If you experience problems with one of your machines, try putting your spare toner or ink cartridge in the machine and see if the problem clears up. If your problems persist, please have your machine make and model handy and call us for technical assistance. If your toner or ink cartridge is defective, we will repair or replace it. If there is a problem with your equipment, we can perform repairs or refer you to a firm that can.

Service & Repair Diagnostic Bench Fee
All non-warranty machine repairs are subject to a non-refundable Diagnostic Bench Fee in advance unless your firm/organization is approved for a Net 30 account, or prior arrangements have been made. The Bench Fee is $45*. The fee will apply towards any repairs performed on the affected item of equipment.

The Toner Exchange is an Hewlett Packard (HP) authorized service center.

*The $45.00 Bench Fee is non-refundable.