Privacy Statement
At The Toner Exchange we are committed to protecting the privacy of our customers. Which is why we do not sell, rent, or loan any personal identifiable information regarding our customers to any third party. We hope the policy below will answer all of your questions regarding how we treat information gathered from visitors from tonerexchange.com. Feel free to e-mail us at information@tonerexchange.com with any questions you might have.

What Information We Collect
In order to process your order efficiently, we collect the following information: name, billing address, shipping address, e-mail address, phone number,fax number, and credit card number ("Personal Information") when you place an order with us.

Use of Information that You Provide
At The Toner Exchange we collect Personal Information only for the purposes of fulfilling orders, providing a high level of customer service and gaining knowledge internally regarding what our customers want. We do not give or sell Personal Information of any kind.

Security of the Information You Provide
Among our top priorities is keeping your Personal Information secure. Access to your Personal Information is provided only to our employees who need to know such information for the purpose of fulfilling your order.

*If you prefer not to disclose your credit card information online, you can always order by calling 1-800-789-8663 to place an order by phone.

Your Acceptance of these Terms
By using our Web site, you agree to accept the The Toner Exchange Policies. Make sure you read this page carefully, because if you choose to use our Web site, you automatically agree to these policies. If you do not agree, please do not use our Web site. We reserve the right to change, modify, add, or remove portions of this policy at our discretion, at any time. Please check this page periodically for changes. Your continued use of our Web site following the posting of changes to these terms will mean you accept those changes.

Guarantee Policy
If you experience a problem with your toner cartridge and you are not able to troubleshoot using our FAQ page, please stop using your cartridge and call us as soon as possible. For us to guarantee our cartridges, ( i.e. a defective toner cartridge) there must be more than 10% of the toner remaining in the cartridge. Toner cartridges are considered empty if there is less than 10% of the toner left. We cannot replace or refund money for empty toner cartridges. It is your responsibility to contact us if a problem arises so we can properly guarantee our cartridges.

Delivery Policy
Local delivery is free for all orders over $50.00. Orders under $50.00 are subject to a $4.00 delivery charge and orders outside our local delivery area are subject to a $4.00 fee as well. Emergency deliveries are available for an additional $15.00 during normal business hours only.

Shipping/Freight Policy
Orders are shipped Monday – Friday, UPS Ground or Fed-Ex as appropriate. Shipping and Handling charges are included with invoices. Claims for shortages or damaged product must be reported to The Toner Exchange within 5 business days.

Product Return Policy
1. To return any product, defective or non-defective, you must first contact The Toner Exchange prior to returning the product to us. You can email us at information@tonerexchange.com or call us Toll Free at 1-800-789-8663.
2. Products returned to The Toner Exchange as Defective will be examined. If the product is defective we will replace the product, credit your account or refund your money. Shipping fees are non-refundable.
3. Products returned to The Toner Exchange that are Non-Defective, (Surplus items, Customer Error) are subject to a 15% Restocking fee. Returns for non-defective products will not be accepted after 120 days from original invoice date. Shipping fees are non-refundable.
4. Returned products must be in re-sellable condition. Products must be in original packaging. Products that have been partially used or damaged will not be accepted for return. (i.e. you have removed the seal from the cartridge)
5. Bottled toner and discontinued products are non-returnable.
6. Defective cartridges returned to us that have less than 10% of the original amount of toner will be considered as empty and will not be replaced.
7. When shipping back to The Toner Exchange always use a carrier that provides you with a tracking number to assure that your package arrives safely at The Toner Exchange. The Toner Exchange is not responsible for packages lost in the mail.

Special Orders
Special orders are subject to advance payment unless the firm/ organization is approved for a Net 30 commercial account, or prior arrangements have been made. Special orders for non-stocking items are subject to a $2.95 Special Order Fee. Returns will not be accepted for special order items other than those that are defective.

Terms & Conditions
The Toner Exchange accepts cash, money orders, personal and business checks, MasterCard, Visa, and American Express. We also accept purchase orders and provide commercial accounts for approved firms/organizations. Net 30 Terms are available for clients who have been in business for at least two years and have a positive rating. Returned checks are subject to a $25.00 charge and must be repaid by Cash or Cashier’s Check.